Return and Refund Policy
CraftyDawnsCreations Return & Refund Policy
At CraftyDawnsCreations, we understand that bird toys are not merely simple products; they are indispensable companions in the daily lives of your beloved birds. Therefore, we always treat every order with responsibility and sincerity, hoping that both you and your feather partners will feel happy, safe and at ease after receiving the toys. However, we also understand that in certain circumstances, you may need to apply for a return or refund. Therefore, we have formulated a detailed, transparent and customer experience-oriented return and refund policy to ensure that every customer can receive satisfactory support within a reasonable range.
1. Eligibility for Returns (Eligibility for returns)
As all the products in our store are handcrafted bird toys and closely related to the health of birds, once the toys are opened and used, they cannot be resold or provided to other birds. Therefore, we have set strict and necessary safety restrictions on the eligibility for returns.
We accept return applications in the following situations:
The product is unused, unopened and in brand new condition
The application for the goods should be made within 14 days after receipt
The packaging, tags and complimentary accessories shall remain intact
If the toy has come into contact with birds or shows obvious signs of use (including gnawing marks, deformed ropes, residual odors, etc.), it cannot enter the return process to ensure that all products meet hygiene and safety standards.
2. Non-return able Items
The following situations do not support returns or refunds:
The product has been used or gnawed by birds
The product was damaged due to the pet's misuse
Customized orders (personalized color combinations, specific material requirements, specific sizes, etc.)
Purchasing mistakes caused by incorrect size selection, misjudgment of applicable bird species, etc
A return application should be made more than 14 days after purchase
We encourage customers to consult proactively before purchasing. We are more than willing to assist you in choosing toys that are more suitable for your birds, thus avoiding unnecessary troubles.
3. Received Damaged Items (Damaged or Defective Items)
If the product is damaged or has manufacturing defects during transportation, we will take full responsibility and provide you with one of the following solutions:
Reissue of new products
Partial refund
Full refund
To assist us in processing the product quickly, please provide it within 48 hours after receiving the item
Clear photos of the damage
Photos of the outer packaging of the package
Order number and problem description
We will arrange the next step for you immediately after confirmation.
4. Return Process (How to Request a Return)
If you meet the return conditions, please contact us through the following methods
Email: fan@craftydawnscreations.com
Please provide:
Order Number
Reasons for return
Product photos (if applicable)
Do you wish to exchange the goods or get a refund
Our team will reply within 1 to 2 working days and provide the return address and operation guide.
5. Return Shipping Costs
If the return is caused by product defects, incorrect delivery of goods or other responsibilities of our store, we will bear the shipping cost.
If the return shipping fee is borne by the customer due to personal reasons (such as changing the mind, disliking the color or the size not being suitable, etc.).
Please return the goods by traceable means of transportation. We are not responsible for lost or damaged returned packages.
6. Refund Processing Time
After the returned package is confirmed to have been received by us and checked for accuracy, the refund will be returned to your payment method along the original route within 3 to 7 working days.
The refund amount does not include the original shipping cost (unless the return is due to the responsibility of our store).
CraftyDawnsCreations is committed to providing sincere support to every customer. We hope that through this policy, you will feel at ease, trusted and valued in every purchase.