FAQ
We have compiled the most frequently asked questions by customers, hoping to help you understand our products, security, customization processes and order details more easily. If you don't find the answer you need, you are also welcome to contact us by email at any time
fan@craftydawnscreations.com
Which birds are your toys suitable for?
Our toys are suitable for a wide variety of birds ranging from small to medium and large, including:
Tiger skin, black phoenix (cockatoo)
All kinds of cone-tailed and monk parrots
African grey, Amazon parrot
All kinds of Vajras (some products require description)
If you are not sure whether a certain toy is suitable for the chewing strength and size of your bird, you can consult us at any time.
2. Are your toys safe? What materials are used?
Yes, we insist on using bird-safe materials, including:
Natural cotton rope, paper rope, and hemp rope
Non-toxic wood blocks, paulownia wood, pine wood, palm leaves
Food-grade dye
Stainless steel or safety plastic parts
We will never use materials containing heavy metals, paints or harmful chemicals.
3. Can toys be customized?
Sure!
We support the following customizations
Size adjustment
Material preference modification (such as more durable or lighter)
Specific color combinations
Design safety structures for sensitive birds
Provide toy suggestions based on birds' behavioral problems (such as disassembly needs, anxiety, boredom, etc.)
4. What should I do if my bird doesn't play with toys?
This is a very common situation, especially for more timid birds. We suggest:
Put the toys outside the cage for a few days to let the birds get familiar with them
Guide the bird to the toy with snacks
Start with toys that are light-colored, soft in material and small in size
Try foraging toys to increase interest
If necessary, we can offer personalized suggestions based on your bird.
5. How long can toys be used?
This depends on the species and habits of the bird:
Small birds: several weeks to a month
Medium-sized puffins: 1-2 weeks
Strong chewing bird: several days to a week
It's a good thing that toys are quickly disassembled, as it indicates that the birds are releasing their nature and getting psychological stimulation.
6. Is it normal to have color differences when receiving toys?
We use hand-dyed materials, which may be slightly different from the photos. In addition, the color or texture of each batch of materials may also vary. Handmade products themselves have uniqueness, so slight color differences are within the normal range.
7. Why can't custom-made products be returned?
Since custom toys are exclusively made according to your bird's needs and cannot be resold, returns are not supported. However, if there are quality or production issues, we will offer a replacement or refund.
8. Which payment methods do you support?
If you purchase on an independent website, it generally supports:
Credit card
PayPal
Apple Pay / Google Pay
The Etsy platform will offer corresponding payment methods based on regions.
9. How to clean toys?
Recommended method
Rinse with warm water
Mild soap without fragrance
Air-dry naturally
Please avoid:
Use bleach
Fading caused by excessive sun exposure
Long-term soaking causes the wood to expand
If the toy is severely damaged or dirty, it is recommended to replace it directly.
10. How can I contact you?
If you have any questions, order modifications or customization needs, please feel free to contact us at any time
fan@craftydawnscreations.com
We will reply within 24 to 48 hours.
CraftyDawnsCreations thanks you for your support of handicraft art and bird-loving life! We look forward to bringing more joy, exploration and color to your feather friends.